Refund and Returns Policy

Overview

We accept returns within 7 days of receiving your order.

To be eligible for a return, the product must:

• Be unused and in its original condition.
• Include all original packaging and tags.
• Show no signs of wear, damage, or alteration.

Products that do not meet these conditions may not be eligible for return or exchange.

Exchanges

If you receive the wrong size or a defective product, we will be happy to assist with an exchange, subject to product availability.

Customers are encouraged to contact our support team before sending any item back.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed within 5–7 business days through the original payment method or another agreed-upon method.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been used or worn.
• Products returned without original packaging.
• Products damaged due to misuse or improper handling.
• Clearance or sale items (unless received damaged or defective).

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the item and packaging. Our team will work to resolve the issue as quickly as possible.

Return Process

To initiate a return or exchange, please contact our customer support team with your order details.

Email: avdstep.pk@gmail.com
Phone: +92 3098 640 025